Cancellation Policy: Free cancellation up 72 hours before the tour starts. Payment will not be refunded for any other reason (i.e. weather, change of travel plans, illness, missed train…..) within 72 hours of the scheduled tour. No refund will be granted for late arrivals. Cancellation or change of reservation could be done only by email at firstname.lastname@example.org
Rain policy: The bike tour will never be cancelled due to rain. We will do our best to proceed with the tours, however, in case of heavy rain, we might decide to stop the bike tour and proceed with a walking tour instead. Should the weather get better during the tour, we will try to get back on board, when possible. Guest options on rainy days: (1) Proceed with the tour hoping for clearing weather - with the understanding that no refund or discount will be given if Bikes are not ridden due to rain, or if the Bike tour is abbreviated due to rain. OR (2) 50% refund for client cancellation OR (3) Rain check to be used the following day or at any other time, subject to availability. The Rain check is a voucher given to client. The voucher is transferable and may be sold or given to others to use at a future date and lasts up to 1 year from date
Important Notes: Riders must have the ability to make motions such as climbing and descending stairs without assistance. The Segway is not appropriate for those weighing under 100 pounds (45 kilos) or over 250 pounds (113 kilos). The use of the Segway is Not recommended for pregnant women and for people over 70 years old. VERY IMPORTANT: The minimum age required for all our tours is 18 years, under whichthe presence of an adult will be mandatory to assume all responsibilities. It is recommended to wear comfortable shoes. Please do not carry large bags whilst on the Segway.