F.A.Q.

         

WHAT IS YOUR CANCELLATION POLICY?
Free cancellation up 72 hours before the tour starts. Payment will not be refunded for any other reason (i.e. weather, change of travel plans, illness, missed train…..) within 72 hours of the scheduled tour. No refund will be granted for late arrivals.


WHAT IS YOUR RAIN POLICY?
The tour goes on rain or shine. In case of heavy rain, we might decide to stop the Segway tour and proceed with a walking tour instead. Guest options on rainy days: (1) Proceed with the tour hoping for clearing weather - with the understanding that no refund or discount will be given if Segway are not ridden due to rain, or if the Segway  tour is abbreviated due to rain. OR (2) Rain check to be used the following day or at any other time, subject to availability.  The Rain check is a voucher given to client. The voucher is transferable and may be given to others to use at a future date (max 1 year) OR (3) 50% refund for client cancellation.


IS THERE A DRESS CODE FOR SEGWAY TOURS?
It's highly suggested to wear flat footwear that protects your feet and provides good support (NOT high-heeled shoes)


CAN I HAVE A PRIVATE TOUR ONLY FOR MY FAMILY? Yes you can! This is a great opportunity to have a private Segway experience just for your family or friends with an expert personal guide all for you. You can also choose the language of the tour. Price 90 euro per person. Minimum required: 4 people or the payment of 4 tickets


IS SEGWAY SAFE FOR PEOPLE WITH DISABILITIES?
Riders must be able to easily and quickly step on and off the Segway without assistance, which requires physical abilities similar to climbing and descending stairs without any assistance or use of a handrail. Riders need to be physically and mentally self-efficient.


IS SEGWAY SAFE FOR CHILDREN?
Children under 18 years of age cannot take part of our tours alone. They must be accompanied by an adult aged 18 or over. Segway is appropriate for virtually anyone between 14 and 70 of age, with a minimum of 145 cm (4,75 ft) of height and over 40 kilos (90 pounds) of weight. Please note that our staff will have the right to decline accepting your child without any obligation to refund you for her/his tickets.


CAN I DRIVE THE SEGWAY AFTER DRINKING ALCOHOL?
Alcohol is forbidden on all Segway tours and any client suspected of drinking before or during a Segway tour will immediately forfeit their tour and no refund will be given.


IS SEGWAY SAFE FOR PREGNANT WOMEN?
The use of the Segway is NOT recommended for pregnant women.


IS THERE A PHYSICAL LIMITATION FOR THE TOUR?
Riders must be over 90 pounds (40 kilos) and less than 265 pounds (120 Kilos). Please do not carry large bags whilst on the Segway, but we will offer you the option to leave your luggage in our office. The use of the Segway is NOT recommended for pregnant women. Riders must be able to easily and quickly step on and off the Segway without assistance, which requires physical abilities similar to climbing and descending stairs without any assistance or use of a handrail. Riders need to be physically and mentally self-efficient


HOW FAR IN ADVANCE DO I NEED TO RESERVE?
We suggest you to confirm as soon as possible since our tours sell out very quickly. Booking can be considered confirmed ONLY after payment has been completed.


HOW MUCH TIME DO I HAVE TO ARRIVE BEFORE THE TOUR STARTS?
We kindly ask all guests to be in our office at least 5-10 minutes prior to tour departure to complete check-in formalities. Before the tour begins, you will have to provide us with official IDENTIFICATION along with the confirmation voucher. Be informed that there are no public restrooms in our offices


HOW MANY PEOPLE WILL I BE RIDING WITH?
Maximum 8 people per guide/tour. Please note that parties larger than 8 people will be split into two smaller groups


DO WE GO INSIDE THE MUSEUMS AND MONUMENTS?
The Segway Tour is a Sightseeing tour, so we do not visit the inside of monuments. The Segway Tour will give you a great orientation and you will know exactly where you want to go after the tour.


AM I ALLOWED TO TAKE PICTURES DURING THE TOUR?
Absolutely! However, we do recommend that you ask your guide to take your pictures so you can focus on riding and balancing on your Segway.


CAN I RENT A SEGWAY WITHOUT A GUIDE?
The rental service is available only in Florence.


WHERE ARE YOU LOCATED?

  • Rome: Via di Sant’Eufemia #15, Rome.  It is very close to Piazza Venezia,  To find our office, refer to the Vittoriano (big white monument located in piazza Venezia). Facing it, cross Via dei Fori Imperiali and walk in direction of the white column with spirals around and a statue on the top. Keep walking, passing the column on your right and the churches on your left. As soon as you overcome the second church, turn left into Via di Sant’Eufemia.
  • Florence: Via dei Cimatori 9R (red), Florence. We are located very close to Piazza della Signoria and the House of Dante Alighieri
  • Milan: Via dei Chiostri corner with Via Ancona, Milan. We're very close from the "Lanza - Brera"  Underground Station; about 5 minutes walking.